TOOLS & FORMS
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At Alaska Traffic Company, we are proud of our reputation for minimizing damage and loss to freight in transit. However, we realize that from time to time there will be damage or loss whether the fault of Alaska Traffic or the other carrier(s) that may be involved in the movement of your freight. With this in mind, the following information is meant to assist all parties in reaching a solution as quickly as possible. These procedures are based on Federal Regulations related to the handling of freight claims for loss and damage.
It is the responsibility of the consignee (freight recipient), per Federal Regulations, to inspect their shipment upon receipt and note any discrepancies. Damage to freight that is visible at the time of delivery is referred to as VISIBLE damage. Damage that is not visible at the time of delivery is referred to as CONCEALED damage. Please do not sign a delivery receipt "subject to inspection" as this is not a valid notation and will not be considered when investigating the claim.
At the time of delivery, while the driver is still there, write up very specific notations describing the damage or shortage on the delivery receipt and take pictures if possible. Then follow the instructions below for submitting your claim.
Call Alaska Traffic at 1-800-888-3534 or 425-282-6610 and request a freight inspection. (Please tell us if the damage was VISIBLE or CONCEALED.) Depending on the value of the goods, we may choose to waive the inspection or we will arrange for someone to come to your location to inspect the goods. If we waive the inspection, we will fax you a copy of the waiver for your files.
As much as possible, leave the product intact and be certain to retain all product and packaging material; this is very important. Do not destroy any packaging.
Please do not make any repairs to damaged merchandise without prior written authorization from Alaska Traffic.
Once the inspection is complete or we have determined that the shortage will not clear, please complete a Claim for Loss or Damage form. See below for detailed submission instructions.
Please file all claims with Alaska Traffic Company.
Fill out your claim form as completely as possible. Complete the form on your computer (and save a completed copy on your computer) or complete it by hand. If you have any questions, please call us at 425-282-6610.
Note: on the claim form, list yourself as the claimant and list Alaska Traffic Company as the carrier.
You will need all of the following to attach to your claim.
Email, fax, or mail your claim documents to our Seattle office. Please keep copies of everything for your records.
Alaska Traffic Company
Atten: Claims Department
PO Box 3837
Seattle, WA 98124-3837
Under current federal regulations, the claimant is required to mitigate the claim to the fullest extent possible. In other words, the claimant must reduce the cost of the claim in any way they can. For example, if a damaged item can be repaired, then it should be repaired and the claim is for the reasonable cost of repairs. If a damaged item can be discounted and sold, then the claim is for the difference between the amount it was sold for and the actual cost of the item. Repairing and discounting apply only if this results in less cost than replacing the goods.
Questions? Please call 425-282-6610 for assistance.
"After working with Alaska Traffic for the past few months, our experience with their company has been phenomenal! They take excellent care of our products from the time they arrive in Kent, WA to the time they are delivered to our jobsites... " read more...
Danielle Bohn, CKD, Design Consultant
Creative Kitchen Designs, Inc.