Alaska Traffic Customers: Important Span Alaska Transition Instructions and Contacts

As a follow-up to our March 3, 2023, Announcement Letter, please review this important information on how to proceed with routing pending and future shipments.

Consign shipments as follows:

Consignee Name (Your Business Name)
3815 W Valley Hwy N
Auburn, WA 98001
1-800-257-7726 (toll free)
253-395-7726
www.spanalaska.com

*It is very important that you review any outstanding PO’s/shipments already placed to have your vendors update the ship to address to the Span Alaska’s Auburn, WA terminal. Missing this step will likely result in shipment delays, unnecessary additional handling, and potential reconsignment fees from the inbound carrier or your vendor for shipments that attempt to deliver to Alaska Traffic’s Kent, WA terminal after 3/31.

Important Contacts

CUSTOMER SERVICE

General Tracking Requests
trace@spanalaska.com

Customer Service Tracking
AUBURN: Amy Karr amyk@spanalaska.com Direct Line 253-886-5249
ANCHORAGE: AncCustServ@spanalaska.com

Senior Manager Customer Service
Jennifer Knight jenniferk@spanalaska.com, Direct Line 253-886-5210

PRICING GROUP

General Request
rate@spanalaska.com Contact for rate quotes

Supervisor, Pricing & Administration
Ashley Bergman ashleyb@spanalaska.com Direct Line 253-886-5173

Director of Pricing & Administration
Kory Smith korys@spanalaska.com Direct Line 253-886-5177

LOGISTICS GROUP

Routing
route@spanalaska.com Contact for pick-up requests

Senior Manager of Logistics
Gail Hemstead gailh@spanalaska.com Direct Line 253-886-5176

ACCOUNTS RECEIVABLE

General Accts receivable
accountsreceivable@spanalaska.com

Billing Issues
aubcs@spanalaska.com

Accounting Team Leader
Nicole Goldingay nicoleg@spanalaska.com Direct Line 253-886-5253

Accounting Manager
Kristin Welch kristinw@spanalaska.com Direct Line 253-886-5254

Please visit https://www.spanalaska.com/html/faqs for answers to Frequently Asked Questions